Privacy Policy

Who we are

Domisura is a service that keeps a maintenance and warranty record for a home. It is operated by Domisura Holdings Inc., a company being incorporated in Alberta, Canada. “We” and “us” below mean Domisura Holdings Inc..

For privacy questions or requests, email privacy@domisura.com.

What we collect

• Your account. We collect your email address. You may also provide your name, phone number, time zone, and notification preferences.If you sign in with Google or Apple, we receive the name and email address they provide. We do not receive your Google or Apple password. Apple may provide a private relay email address that forwards messages to you.
• The home record. The property address, the systems and appliances in it, model and serial numbers, installation and service dates, warranty terms, costs you choose to record, the rooms you define, and any photographs or documents you upload — nameplate photos, invoices, inspection reports. Also the names and contact details of any tradespeople you add to the property’s contact list, and what each job sent to them involved: when it was sent, when it was done, and whether you asked them back.
• Operational data. Error reports and diagnostics when something breaks, so we can fix it. Which days you opened the app, how many times, and whether from an app installed on your home screen; and sign-in events such as a password reset asked for or a wrong password entered — so we can see whether the app is useful and where signing in is hard. These are kept in Canada, seen only by us, and deleted after 13 months. If you joined our waitlist, the email address you gave us and nothing else.
• If you are a realtor or a broker. Your name, brokerage and phone number, which appear on the records you give, and a count of the records given by you and by your brokerage, which is how we invoice. A broker also gives us the email addresses of the agents in their office.

Why we use it

To run the service: to show you your record, to work out what maintenance is due and tell you about it, to send the digests and reminders you have asked for, and to transfer the record to the next owner when the home changes hands. In your first ten days we may also send up to three short emails, each asking for one thing the record is missing; the same setting in Settings that turns off reminders turns these off. We do not sell personal information, and we do not use it for advertising.

A few parts of that reach outside the record. To find building permits and city details for your address, we send the address to the open-data service of the City of Edmonton, the City of Calgary or the City of Vancouver, all in Canada. For weather prompts we ask Environment Canada for your city’s forecast; it receives the name of a forecast area and nothing about you or your home. Each home has its own addresses for forwarding invoices and inspection reports; anything sent to them, including by a mail filter you set up or by your inspector, is read and filed to that home, where it waits for you to confirm it.

If you joined the waitlist, we use your address for one thing — to tell you when the service opens in your area. You can ask us to remove it at any time and we will.

Who else sees parts of your record

• People in your household. A co-owner or partner you invite sees and does everything you can, and gets a monthly email of what was done at the home. A tenant sees what they reported and how it is going, never what anything cost.
• A property manager you invite sees the home and the jobs on it.
• A tradesperson you send a job to sees the address, the job and any photographs you attach, through a code that expires.
• Your builder. If your home came to you through a builder’s handover, the builder can read its record during the warranty period until you revoke that. A warranty item you raise goes to the builder with its description, location and photographs, and a written notice of claim carries your name and email address, because the warranty requires it.
• A realtor, if your record was a gift from one. The realtor gave us your email address and the home’s address so we could send you the record, and their name and brokerage appear on it while you own the home. They see the address and whether and when you claimed it, never what is in it. Their brokerage sees the same, without your name or email address. The next owner never sees the gift.
• Anyone you share a link with sees the record as that link allows. What things cost is included only if you tick that box when you make the link.
• Contractors, when you ask for quotes. Each time you ask, and only with your consent that time, we pass your name, contact details and what needs doing to a small number of contractors we choose. Some of them pay us a fee when they win the work. That never changes what your record says needs doing or when.
• Google, when you ask for suggested trades. We send the kind of work and your town, never your address, to Google to search for local businesses. Google is in the United States. Where Google gives a business’s website, we may read that public website to find the business email it publishes, so we can send that business your job if you ask. We skip any site that says it does not want unsolicited email.
• Us. We can see account information and home records to help you when you ask, to route quote requests, and to fix problems. We look only when there is a reason to.

What happens when the home is sold

The home’s maintenance and warranty history continues in the same record when ownership transfers. The new owner receives access to that record.

The home record belongs to the address, not to you. Nothing is copied or moved; the record simply continues. That is what makes it worth keeping.

What does not carry over:

• Your name. To a later owner, a previous owner’s entries are attributed to “previous owner”, never by name.
• Anything you marked private. Content you set to private stays with you and is not visible to the next owner.
• Your contacts’ details. The email addresses, phone numbers and preferences in your property contact list are erased on transfer. A tradesperson’s mobile number is your relationship and is not yours to hand on. That they did the work stays on the record; how to reach them does not.
• Access by other people. Grants you gave to a builder, contractor or property manager are revoked.

How we use AI

We use Anthropic to help read documents and answer questions about your home.

Reading photos and documents

When you upload or forward equipment labels, invoices, quotes, or inspection reports, we send that content to Anthropic to extract details such as model numbers, totals, and line items.

You review and confirm or correct the extracted information before it is added to the record. The record identifies information that came from a scan.

Answering questions

When you ask a question about your home, we send the question and information from that home’s record to Anthropic. This includes its systems, appliances, completed work, and maintenance schedule.

Answers link to the record entries used so you can check them.

Anthropic processes this information on our behalf. It does not use information submitted through its API to train its models.

Where your information is stored

Your account and your home record are stored in Montréal, QC. We chose Canadian hosting deliberately rather than as a default. Nightly backups are encrypted before they leave, to a key only we hold, and kept outside Canada; the provider that stores them cannot read them.

Some of the services we rely on operate outside Canada, which means some personal information is processed in other countries and is subject to the laws of those countries, including lawful access by their courts and law enforcement. Alberta’s Personal Information Protection Act requires us to tell you this, to say which countries are involved, and to give you someone to ask about it. The list:

• Supabase

  Database, authentication and file storage

  Canada (Montréal, ca-central-1)

• Vercel

  Application hosting and delivery

  United States

• Anthropic

  Reading nameplate photos, inspection reports, and invoices and quotes you upload or forward; answering questions you ask about your home from its record

  United States

• Resend

  Sending and receiving email on our behalf

  United States

• Sentry

  Error reporting and diagnostics

  United States

• GitHub

  Runs the nightly backup, which is encrypted before it is stored

  United States

• Cloudflare

  Stores the encrypted nightly backups; it holds no key to read them

  United States

• Google

  Sign-in, if you choose to sign in with a Google account; finding local businesses when you ask for suggested trades (the kind of work and your town, never your address)

  United States

The person who can answer questions about this transfer and about our collection, use and disclosure of personal information is reachable at privacy@domisura.com.

Cookies

We set cookies to keep you signed in. That is what they are for. We do not use advertising or cross-site tracking cookies, and we do not run third-party advertising trackers on this site.

How long we keep it

Your account information is kept while your account exists. When you close your account, from Settings or by asking us, we delete it and your personal details along with it. Encrypted backups made before then are kept for up to 13 months and then deleted; we restore from one only to recover from a failure, never to bring back a closed account.

The home record is different, and you should know this before you put anything into it: because the record belongs to the address, deleting your account does not erase the property’s maintenance and warranty history. It continues without your name attached to it. If you want specific entries removed rather than anonymised, ask us and we will work through it with you.

Your rights

Under Alberta’s Personal Information Protection Act, and British Columbia’s Personal Information Protection Act (SBC 2003, c 63) if your home is there, you can ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, and withdraw your consent to our using it — though withdrawing consent for the information the service needs will mean we can no longer provide the service. Settings lets you download your home’s record and close your account yourself; you can also ask us.

Write to privacy@domisura.com and we will respond. If you are not satisfied with our answer, you can complain to the Office of the Information and Privacy Commissioner of Alberta or, in British Columbia, the Office of the Information and Privacy Commissioner for British Columbia.

Children

Domisura is not intended for anyone under 18, and we do not knowingly collect personal information from them.

Changes to this policy

If we change this policy we will update the effective date at the top and, where the change is significant, tell you directly rather than relying on you to notice.

Contact

Privacy questions and requests: privacy@domisura.com. Anything else: hello@domisura.com.